Terms & Conditions

These Terms and Conditions (“Terms”) are a legally binding agreement between you and PeterMD (“PeterMD,” “we,” “us,” or “our”) governing your access to and use of getpetermd.com and any related sites, portals, mobile apps, communications, or services that link to these Terms (collectively, the “Site”).

By accessing or using the Site (including creating an account, starting any intake flow, logging in to any portal or stay on site you accept these Terms including the Arbitration Agreement and Class Action Waiver in Section 16. If you do not agree, cease use of the site.

We may maintain a record of your acceptance (timestamp, IP, UI version, Terms hash).

2) Changes to Terms

Material Changes to Dispute Terms. If we make material changes to the terms and conditions set forth here, we will provide notice (e.g., email, banner, or in-product) and, where required by law, request affirmative consent (e.g., a new scroll-through). Changes will apply prospectively from the effective date and will not apply to Disputes that accrued before the changes took effect unless you expressly agree. If you do not agree to the updated Dispute terms, you may stop using the Site and (if applicable) close your account.

3) Eligibility

The Site is intended for users at least 18 years old. If you are under 18, you may use the Site only with the consent and direct supervision of a parent or legal guardian who accepts these Terms on your behalf. We do not knowingly collect personal information from children under 13.

4) Geographic Restrictions

The Site is hosted in the United States. If you access the Site from other jurisdictions, you do so on your own initiative and are responsible for compliance with local laws. By continuing to use the Site, you consent to processing in the United States.

5) Intellectual Property

The Site, including its content, design, text, graphics, logos, icons, software, and trademarks (collectively, “Content”), is owned by or licensed to PeterMD and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use. Except as permitted by law, you may not copy, modify, distribute, create derivative works, publicly perform/display, or use the Content for commercial purposes without our prior written permission. All rights not expressly granted are reserved.

6) User Accounts

You may be required to create an account. You must provide accurate information, keep it updated, and maintain the confidentiality of your credentials. You are responsible for all activities under your account. We may reclaim or change a username that is inappropriate, misleading, or infringing.

7) Acceptable Use

You agree not to:

access or use the Site for any unlawful or unauthorized purpose;

attempt to interfere with, disrupt, or bypass security features or access controls;

use bots, scrapers, or automated means without our written permission (standard search-engine or browser usage is permitted);

upload malware or engage in activities that degrade or burden the Site;

harvest information from the Site to harass, spam, or harm others;

reverse engineer or decompile any component of the Site except to the extent permitted by law.

We may monitor, suspend, or terminate access for violations.

8) User Content & Feedback

If you post, submit, or otherwise make available content (e.g., reviews, comments, suggestions) (“User Content”), you represent you have all rights necessary to do so and that it does not infringe, violate law, or contain unlawful, harmful, or offensive material. You grant PeterMD a perpetual, irrevocable, non-exclusive, transferable, sublicensable, worldwide, royalty-free license to host, store, use, reproduce, modify, adapt, publish, translate, create derivative works from, publicly perform and display, and distribute your User Content in any media, solely for operating, improving, marketing, and providing the Site. You retain ownership of your User Content. We may remove or moderate content at our discretion.

Reviews. Reviews must be honest, based on your own experience, and free of profanity, hate speech, discriminatory references, or confidential/medical details. No organized review campaigns.

9) Analytics & Tracking 

We use cookies/embeded pixels for site performance, analytics, and ads. By using this website you consent, or you can “Manage choices” to select purposes. We honor Global Privacy Control and you can change settings anytime

If you believe PHI was transmitted in error, email Support@GetPeterMD.com and we will promptly remediate.

10) Privacy

Your use of the Site is also governed by our Privacy Policy and terms (incorporated by reference). The Privacy Policy and terms describes what we collect, how we use and disclose information, and your choices. Nothing in these Terms limits our obligations under applicable privacy or security laws.

11) Third-Party Links, Services, and Social Logins

The Site may link to third-party sites, services, or content that we do not control. We are not responsible for their content, policies, or practices. Your use of third-party services is governed solely by their terms and policies. If you connect a third-party account, you authorize us to access and store information from that account consistent with your settings with that provider.

12) Mobile Application License

If you download our mobile app, we grant you a limited, revocable, non-transferable license to install and use the app on a device you own or control, solely as permitted by these Terms and the applicable app store rules. You must not reverse engineer, decompile, or create derivative works except to the extent permitted by law.

13) DMCA Copyright Policy

If you believe material on the Site infringes your copyright, send a notice to our DMCA Agent at Support@GetPeterMD.com or PeterMD, 601 21st St., Suite 300, Vero Beach, FL 32960 with: (a) your physical/electronic signature; (b) identification of the copyrighted work; (c) identification of the infringing material and its location; (d) your contact information; (e) a statement of good-faith belief; and (f) a statement that the information is accurate and, under penalty of perjury, you are authorized to act for the owner. If your content was removed by mistake, you may submit a counter-notice with the elements required by 17 U.S.C. §512(g).

14) Modifications; Availability

We may modify or discontinue the Site (in whole or part) without notice. We do not guarantee continuous or error-free operation and may perform maintenance or experience outages.

15) Disclaimers

THE SITE (INCLUDING ALL CONTENT AND SERVICES) IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, PETERMD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

16) Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ CAREFULLY—THIS AFFECTS YOUR RIGHTS.

Informal Resolution (30 Days). Before filing any claim, you and PeterMD agree to try to resolve any Dispute informally by email for 30 days. Send your notice to Support@GetPeterMD.com with subject “Dispute Notice,” your name, account email, a brief description of the Dispute, and the relief sought.

Scope. “Dispute” means any claim, controversy, or cause of action between you and PeterMD arising out of or relating to the Site, your account, or these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, to the fullest extent permitted by law.

Arbitration & Delegation. Except as in the carve-outs below, Disputes are resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitrator has exclusive authority to resolve threshold issues of arbitrability (the “delegation clause”).

Venue & Procedures. Venue & Procedures. Unless the applicable rules or law require otherwise, the arbitration will occur by video/teleconference or, at the consumer’s election, in the county of the consumer’s residence or Tulsa, Oklahoma. Filing, case-management, and arbitrator fees follow the AAA Rules; to the extent consumer filing fees exceed the then-applicable court filing fee, we will advance the excess, subject to reallocation permitted by law. Each party pays its own attorneys’ fees unless the arbitrator awards fees under applicable law.. Filing, case-management, and arbitrator fees follow the AAA Rules; to the extent consumer filing fees exceed the then-applicable court filing fee, we will advance the excess, subject to reallocation permitted by law. Each party pays its own attorneys’ fees unless the arbitrator awards fees under applicable law.

Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PETERMD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR MASS ACTION. The arbitrator may not consolidate claims of more than one person or preside over any form of representative proceeding.

No Class Arbitration / Individual Relief Only. The arbitrator may adjudicate only your and our individual claims and may award relief (including injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. Class, collective, representative, and private attorney general (PAGA) relief may not be sought or awarded in arbitration.

Small Claims; Injunctive/IP Relief; Public Injunctive Relief. Either party may bring an individual action in small-claims court with jurisdiction. Either party may seek temporary or preliminary injunctive relief in court to protect IP or prevent actual or threatened misuse of data pending the arbitrator’s decision. To the extent required by law, claims for public injunctive relief may be brought in court; such claims shall be stayed pending arbitration of all arbitrable issues.

Administrator Unavailability. If AAA is unavailable or unwilling to administer, the parties will use JAMS under its Consumer Minimum Standards. If neither is available, the parties will select a neutral administrator applying comparable consumer-protective rules.

Mass Filings. If 25 or more substantially similar claims (same or coordinated counsel; materially similar facts and legal theories) are filed or threatened against PeterMD in any forum (a “Mass Filing”): (i) the arbitration administrator shall administer the Mass Filing in randomized batches of up to 25 individual claims each, with one arbitrator assigned per batch; (ii) the first batch will proceed as a non-binding bellwether to guide good-faith settlement discussions; (iii) remaining claims are stayed pending the bellwether; and (iv) consumer filing fees and arbitrator compensation follow the applicable administrator rules, and to the extent consumer filing fees exceed the then-applicable court filing fee, PeterMD will advance those excess amounts, subject to reallocation by the arbitrator as permitted by law. This batching protocol is an administrative case-management tool and does not limit the arbitrator’s authority to decide each claim individually. If a court finds this paragraph unenforceable as to a Mass Filing, then the arbitration agreement will not apply to that Mass Filing, and those claims shall proceed in court on a non-class, non-representative basis to the fullest extent permitted by law.

Jury Trial Waiver. If any Dispute proceeds in court rather than arbitration, YOU AND PETERMD WAIVE ANY RIGHT TO A JURY TRIAL to the fullest extent permitted by law.

Time Limit. You must bring any Dispute within two (2) years after it arises to the fullest extent permitted by law.

Severability. If any part of this Section is found unenforceable, it will be severed and the remainder enforced, except that if the Class Action Waiver is held unenforceable as to a particular claim, then that claim (and only that claim) must proceed in court.

Survival. This Section survives termination of your account or use of the Site.

17) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PETERMD OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA; ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID TO US, IF ANY, FOR THE SERVICE AT ISSUE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

Nothing in these Terms limits liability for personal injury caused by our gross negligence or willful misconduct, or any liability that cannot be limited under applicable law.

18) Indemnification

You agree to defend, indemnify, and hold harmless PeterMD and its affiliates, officers, employees, and agents from and against any third-party claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your: (a) use of the Site; (b) violation of these Terms; (c) User Content; or (d) violation of law or third-party rights.

19) Governing Law

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles, except that the Arbitration Agreement is governed by the Federal Arbitration Act.

20) Corrections

The Site may contain errors or omissions. We may correct or update information at any time without notice.

21) Electronic Communications; Signatures

When you visit the Site or communicate with us electronically, you consent to receive communications from us electronically. You agree electronic signatures, agreements, and records satisfy legal requirements for writings and signatures.

22) Miscellaneous

These Terms (plus any referenced policies, including the Privacy Policy) are the entire agreement between you and PeterMD regarding the Site. If any provision is found unenforceable, it will be severed and the remainder enforced. No waiver is effective unless in writing. You may not assign these Terms without our consent; we may assign them. No agency, partnership, or joint venture is created by your use of the Site.

23) Pharmacy Disclosure

Absolute Pharmacy – 16011 N Nebraska Ave #103, Lutz, FL 33549 — (813) 999-2700

Partell Pharmacy – 5835 S. East Ave, Las Vegas, NV — (702) 791-3800 — Info@Partellpharmacy.com

24) Services Provided

PeterMD offers online and in-person consultations with U.S.-based healthcare providers for medical diagnosis and prescribing, where appropriate. Prescriptions are sent electronically to a pharmacy of the patient’s choosing. By continuing, you agree to the Terms, including binding arbitration and a class action waiver. If you do not agree then please leave the site immediately. 

25) Contact

PeterMD
601 21st St., Suite 300, Vero Beach, FL 32960
Phone: (772) 800-6133
Email: Support@GetPeterMD.com